Senior Customer Relatonship Officer ( Corporate sale) based in Phanom Penh branch (1 post)

Job Title    :    Senior Customer Relationship Officer (Corporate Sale)
Report to    :    Branch Manager
Location    :     Phnom Penh
Closing Date:    November 15, 2013

AMK Microfinance Institution is one of the largest microfinance institutions in Cambodia. AMK serves a large number of over 340,000 customers, more than 1,400 staffs, and branch offices located in nationwide.
Job Responsibilities:

• Participate in a development of annual sales target, budget plan and selling strategies for the branch.
• Execute the selling strategies to sell non-credit products to corporate clients to achieve sales target determined by branch manager.
• Search for new corporate customers to make presentation with an effective explanation with visibility of the products and merchandising materials to customers.
• Open new savings account for corporate clients and provide door to door customer services, including an acceptance of cheque deposit, for key customers at their doorstep or institution.
• Liaise with marketing department to ensure successful launch of marketing campaign and strategies.
• Maintain and keep the public aware of AMK branding and products and services.
• Collect customer feedback and provide constructive solution to direct supervisor as well as other related departments for a better improvement.
• Build a good business relationship with all key corporate account to ensure the quality of customer services and keep customer loyalty.
• Follow up and analyse market and competition to ensure on-tracking competitive advantages of products and services.
• Assist branch manager in other necessary works being delegated.

Qualification and Experiences:

• Completed Bachelor degree in subjects of sale, marketing or related field.
• At least two year experience in sales and promotion (microfinance/banking business is a plus).
• Commercial Activities with a track record of high sales network and promotion targets
• Good selling and promotion skills
• Good oral and written communication skills
• Comfortable talking with clients and various level of people in different situation
• A good team player
• Good command of English; read, written, and spoken;
• Computer literacy: Essential - Microsoft Office 2007 (Word, Excel, Publisher and PowerPoint);
• Good inter-personal skills and clean presentation.

AMK offers a competitive salary, performance incentive, Khmer New Year bonus, pension fund benefit, accident insurance, full medical cost reimbursement for employee, spouse and dependent.  Working conditions comply with Cambodian labor law.

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head Office, #442, St 193, Sangkat Tuolsvayprey1, Khan Chamkarmorn, Phnom  Penh or
E-mail: recruitment@amkcambodia.com
Attachments:

• A copy of obtained certificates or confirm letter by the University
• A copy of national identification, family book and certificate of birth

For additional information, please contact at Tel: (023) 993 062 / (023) 224 763 or visiting website:  www.amkcambodia.com
AMK is an equal opportunity employment. Qualified women and disabled people are encouraged to apply.
Only short-listed candidates will be contacted to interview.